Privacy and your visa enquiry#
When asking about a visa, share the information needed to explain your travel plans. The enquiry form asks for contact details, passport type, travel details, your message and consent, so that the team can understand the request and respond.
Questions about your information#
Please use the contact page for questions about information you have provided, or to ask about access, correction or removal. Describe your enquiry without including passport scans in a general message. Ask the team about document submission arrangements when you are ready to proceed.
Live chat#
We store chat conversations to answer your enquiry. Conversations are deleted from the live chat system seven days after they close. A transcript is retained in our enquiry system alongside other enquiries. Please do not send passport scans or unnecessary personal documents in chat.