Your questions, answered
01Do HKSAR passport holders need a visa for Vietnam?
Yes. Hong Kong SAR passport holders need a visa for tourism in Vietnam. You can apply for an e-visa for up to 90 days, with single or multiple entry.
02Does the British citizen exemption cover BN(O) passports?
No. The British citizen exemption does not cover BN(O) passports. Apply using your BN(O) passport details and keep the same document for the journey.
03Who can apply for a Vietnam e-visa?
Citizens of all countries and territories can apply for a Vietnam e-visa. Prepare your passport, portrait and itinerary before starting.
04How long can an e-visa cover?
A Vietnam e-visa can cover a stay of up to 90 days. Choose dates that fit your trip and check the validity shown on the issued PDF.
05What is the difference between single and multiple entry?
Single entry covers one entry into Vietnam. Multiple entry suits a journey involving leaving Vietnam and returning within the visa validity.
06What are the government e-visa fees?
The government e-visa fee is US$25 for single entry or US$50 for multiple entry. Government fees are non-refundable.
07Are the prices on this site final?
Prices shown are quotes in USD. Review the selected visa type, processing option and service terms. No payment is collected with this enquiry.
08How long does processing normally take?
Official processing takes about three working days after a complete application. Allow extra time around busy travel periods and holidays.
09Is express processing available?
Contact us with your passport type, intended arrival date and document readiness to discuss express availability. We will help you identify the next step for your itinerary.
10Can holidays affect my application?
Yes. Tết, Golden Week, Christmas and other busy periods can lengthen processing. Prepare documents before the holiday rush.
11How much passport validity do I need?
Your passport needs at least six months of validity from your intended entry date, with blank pages. Check the expiry date before preparing the application.
12Which documents should I prepare?
Prepare a passport bio-page scan, recent portrait, intended entry and exit dates, entry port, address in Vietnam and email address.
13What should the portrait photograph look like?
Use a recent 4×6 cm style portrait with a white background, facing forward and without glasses. Open the actual file to check it before submitting.
14Can I use details from my old passport?
Use the passport you will carry on this trip. Copy names and numbers from the original bio-page and replace any old scan with the correct document.
15Which entry port should I choose?
Choose the port you intend to use and confirm it appears on the official list of ports permitted for e-visa holders. Check the port against your actual travel route.
16What should I do with the approved PDF?
Check that the PDF details match your passport exactly. Review the dates and entry type, then save it to print or show on arrival.
17Is Phu Quoc visa-free for every itinerary?
The Phu Quoc exemption covers direct arrivals at its international airport or seaport for up to 30 days, staying on the island only. Travel to mainland Vietnam requires a visa.
18Is Vietnam Visa HK a government website?
Vietnam Visa HK is a private visa assistance service. You can also apply directly through the official e-visa portal.
19Is the government fee refundable?
Government e-visa fees are non-refundable. Any refund of a private service fee is separate; review the service terms to understand which charges are covered.
20Can I extend my e-visa online?
Tourists generally cannot extend an e-visa online. Extension or status changes follow Vietnamese immigration procedures, often involving a sponsor; contact us to discuss your situation.
21Does living in Hong Kong determine my visa category?
Visa requirements follow the passport you will use, rather than your Hong Kong address alone. Tell us the travel-document category when asking for help.
22Should I confirm travel dates before applying?
Yes. Confirm intended entry and exit dates and any plan to leave and return. Keeping one agreed itinerary makes it easier to choose the entry type and check the approval.
23Which support languages are available?
Our team answers in Cantonese, English and Mandarin. Start a live chat any time, or email support@vietnamvisa.hk.
24How can I confirm the payment method?
Contact us to confirm the available payment method for your selected service. Review the currency, total and recipient details together before making payment.
Start with the passport and the complete route#
Many visa questions become easier to answer once the travel document and route are clear. HKSAR passport holders need a visa for tourism and BN(O) passports are not covered by the British citizen exemption. A Hong Kong address or a friend's experience with another passport should not be used as the deciding information for your application.
Write down the intended entry and exit dates, plus any plan to leave Vietnam and return. Vietnam offers e-visas of up to 90 days with single or multiple entry. It also gives a separate Phu Quoc exception for direct international arrivals, stays of up to 30 days and remaining on the island. Mainland travel requires a visa. If the route is unclear, ask about the actual sequence of stops rather than asking whether a destination name alone is visa-free.
Bring document questions back to the original files#
For document preparation, gather the passport bio-page scan, recent portrait, travel dates, entry port, Vietnam address and email address. Your passport needs at least six months of validity from intended entry and blank pages. The portrait description is a recent 4×6 cm style photograph with a white background, facing forward and without glasses.
If you are unsure about a passport detail, compare the field with the original document rather than a previous booking. If the question concerns a file, open the file that will actually be sent. If you are changing information, clearly say which version is current. Our requirements page expands the checklist and explains how to keep passport and travel details consistent.
Separate fees, processing estimates and service promises#
The government fees are US$25 for single entry and US$50 for multiple entry, and are non-refundable. A private service quote needs its own explanation of the total, currency and included work. Confirm the payment method and recipient details for your selected service before paying.
Official processing takes about three working days after a complete application, with longer waits possible during peak periods and holidays. Ask what is currently available and make your travel dates explicit. Read the pricing guide and processing-time page together: a higher price does not remove the need to understand the application stage, the proposed service and the conditions attached to it.
Check the approval and know when to seek clarification#
When an e-visa is issued as a PDF, keep it available to print or show on arrival and make sure the details match the passport exactly. Do this review before travelling, alongside a check of the issued dates and entry type. The intended entry port should be checked against the application and the official permitted-port list. Do not assume an inconsistency will be resolved automatically when you arrive.
For questions about extending or changing an e-visa, tourists generally cannot extend it online; Vietnamese immigration procedures apply, often involving a sponsor. Seek guidance for the actual situation rather than treating a general FAQ as a decision on an individual case. Vietnam Visa HK is a private assistance brand, not the government. You can consult the official e-visa portal directly. The questions below cover common planning topics and should help you identify the specific information to verify before the next step.
What should I include in my first enquiry?#
Start with your passport category, intended arrival and departure dates, entry port and whether the journey includes leaving Vietnam and returning. Mention a Phu Quoc-only route separately from a trip involving mainland stops. You do not need to recount every booking to ask an initial question; a clear outline helps us identify the topic that needs attention. When you are ready to Chat to apply, gather the required files and check them against the original passport. Support is available in Cantonese, English and Mandarin, so you can ask about unfamiliar application terms in a language you are comfortable using.
